Forum Discussion
Warmest welcome here in the Roku Community, con1313!
We appreciate you reporting the same concern you've observed with certain movies on the Peacock channel. No worries! We're here to look closely into this matter and find you the best resolution possible.
Before we proceed, kindly provide us with the following details below so we can assess your concern further:
- Does this happen on the standalone Peacock TV app or under The Roku Channel?
- Do you have an active subscription to the app? If so, is it directly from the app or under Roku?
- Could you please send us a photo of it for reference?
We'll be looking forward to your response so we can provide you with an accurate resolution.
Best regards,
Carly
I have a Sharp Roku TV and most of the Peacock content looks great, it's only live sports that look washed out with a brightness level very high. I have tried to reinstall the app, adjust HDR, brightness, gamma; etc. and nothing changes the washed out appearance. The strange thing is that it's only with US live sports that this appears. NFL and golf is terrible, but EPL soccer looks fine.
- RokuCarly2 years agoCommunity Moderator
Welcome to the Roku Community, FARMSM!
We'd be happy to be of assistance here and we'd like to gather the specific information. Kindly provide me with the details requested above post.
Also, a photo of a comparison of affected content and those that are not would be appreciated.
Your updates are highly anticipated.
Warm regards,
Carly- FARMSM2 years agoReel Rookie
Hi,
Here are some screenshots. The studio feed from EPL was fine, the golf shot was completely blown out. I have looked throughout the TV's settings to try and fix the issue but nothing works, and I can;t seem to find a setting to allow HDR to be turned on or off.
There are just HDR settings for Standard, Bright and Dark; none of which work to correct the high brightness.
- RokuCarly2 years agoCommunity Moderator
Hi, FARMSM.
Thank you so much for providing us with these details.
Rest assured that we'll coordinate this with the appropriate team to conduct a thorough investigation. Once we've received updates from the team regarding this matter, we'll let the Community know.
In the meantime, we humbly request your patience and understanding as we work on this.
Warm regards,
Carly