Forum Discussion

JBaller's avatar
JBaller
Reel Rookie
2 years ago

Washed out colors when streaming some content from the Peacock TV channel

John,   Respectfully, quit dicking us around. This thread is 9 pages long of people reporting the same issue for months. Peacock HDR is broken on Roku. Period. Full stop. This thread blows up e...
app playback
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Content issue
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con1313's avatar
con1313
Reel Rookie
2 years ago

I am also experiencing this issue. I usually am watching TV shows on the app on my tv and don’t have an issue. However, I have watched 2 animation movies within the last 2 weeks and noticed this muted color issue. I thought it was just a problem with the first movie, but as I am watching this second movie I realized it may be a Peacock problem. I tried adjusting my picture settings but it doesn’t help much. I also did the reset and it didn’t do anything. It’s just odd that it is movies and not the shows. I watch about 6 different shows on it regularly and never have this problem.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Warmest welcome here in the Roku Community, con1313!

    We appreciate you reporting the same concern you've observed with certain movies on the Peacock channel. No worries! We're here to look closely into this matter and find you the best resolution possible.

    Before we proceed, kindly provide us with the following details below so we can assess your concern further:

    1. Does this happen on the standalone Peacock TV app or under The Roku Channel?
    2. Do you have an active subscription to the app? If so, is it directly from the app or under Roku?
    3. Could you please send us a photo of it for reference? 

    We'll be looking forward to your response so we can provide you with an accurate resolution.

    Best regards,
    Carly

    • con1313's avatar
      con1313
      Reel Rookie
      2 years ago

      Hi There!

      So, I have a TCL 50in Roku included in the tv. I am watching Peacock on the downloaded app on the TV. I have a paid subscription for their app. This color adjustment isn’t happening on any other app I’m using on my tv for shows or movies. How would you like me to send the photos because I’m noticing I can post them in my reply?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi con1313,

        Thanks for the response!

        We recommend starting here to troubleshoot channel issues: Follow these steps in order:

        1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
        2. Next, restart your device from Settings>System>Power>System restart (if you do not see a Power submenu, skip to the next step).
        3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

        If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

        Please keep us posted, and we'll continue assisting you from there.

        All the best,

        Chel

    • FARMSM's avatar
      FARMSM
      Reel Rookie
      2 years ago

      I have a Sharp Roku TV and most of the Peacock content looks great, it's only live sports that look washed out with a brightness level very high. I have tried to reinstall the app, adjust HDR, brightness, gamma; etc. and nothing changes the washed out appearance. The strange thing is that it's only with US live sports that this appears. NFL and golf is terrible, but EPL soccer looks fine.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome to the Roku Community, FARMSM!

        We'd be happy to be of assistance here and we'd like to gather the specific information. Kindly provide me with the details requested above post. 

        Also, a photo of a comparison of affected content and those that are not would be appreciated. 

        Your updates are highly anticipated.

        Warm regards,
        Carly