Washed out colors when streaming SOME content from the DirecTV channel
Having this same issue with DIRECTV streaming 4k channels.
Forum Discussion
This is not an isolated incident within the DIRECTV app. It is any time the picture mode is HDR. I was able to replicate the issue in both the YouTube and the DIRECTV app.
I am using the Roku integrated in my TCL smart tv. Model 75R635.
Photos included which show the same YouTube video with picture settings in both HDR and non HDR.
The only time this issue appears is when the picture mode options are HDR standard/dark/bright. No amount of adjusting the picture settings can eliminate the washed out effect.
Note, there is not an option to disable HDR in any of the secret menus.
Thank you for the added information, Scott29.
In this case, we will coordinate this with our relevant team for further review to provide you with an accurate resolution.
With this being said, kindly provide us with the following details below so we can report this effectively:
- Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We'll be looking forward to your response as we are more than eager to find you the best solution for this.
Best regards,
Carly
Model: 75R634
Serial #: X00300S2EKE1
ID: S05GY0D2EKE1
OS Version: 12.5.5
Tracker: E1-051-808
Thank you, Scott29.
We appreciate you for providing us with the requested details. No worries! We'll forward this to the relevant team for further investigation.
In the meantime, your patience and understanding are highly appreciated.
Best regards,
Carly
