Forum Discussion

jrupeck's avatar
jrupeck
Newbie
2 years ago

Want Apple TV Plus - not Apple TV Plus screener

I’m having the same problem. I have 2 identical Roku TV’s, yet only one allows me to access Apple TV. Any ideas?

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator

    Hi jrupeck ,

    Greetings from the Roku Community!

    We're glad to assist you with your problem accessing Apple TV on your Roku TV. We'd like to know more about it so we can assist you further. Are you getting any error messages or error codes when opening this channel? What do you see on your screen when you’re trying to play a content?

    We'll be waiting for your response.

    Kind regards,

    Eunice

    • Stephanie910's avatar
      Stephanie910
      Newbie

      I am having the same or either a similar issue. I can’t find Apple TV+. I have search and all that comes up is the wrong one 

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Stephanie910 wrote:

        I am having the same or either a similar issue. I can’t find Apple TV+. I have search and all that comes up is the wrong one 


        There are two Apple TV channels in the channel store. The one used for viewing content (not the screeners) is just called Apple TV. But unless you're located in the US with a US based Roku user account, you might not have access to it. I don't know if Apple restricts their channel by region, but many channels do. 

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    You say identical. Do you mean the same brand, or the exact same model number? Are both using the same Roku user account?