Forum Discussion

Qntgeek's avatar
Qntgeek
Binge Watcher
2 years ago
Solved

Vudu won’t play purchased content

my streaming stick 4k works fine for everything except vudu purchased content. Ads and trailers work, but I get an error every time I try purchased content. “An unknown error has occurred”    I’ve ...
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for the follow-up, Qntgeek!

    As we checked here, we could not replicate the issue reported on a Roku 4K stick. It seems that the free movies are working fine on our end. Therefore, it is possible that the issue is account-based. We highly suggest that you access vudu.com and check your settings to see if there is anything that could be causing the problem and if any settings could be blocking the free movies.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping in touch and providing the additional information, captainpikachu Qntgeek!

    We want to make sure that we're doing everything we can to help you out. Could you please let us know if you've encountered any error messages? Also, have you tried reaching out to Vudu Support yet?

    With more detailed information, we will be able to assist you further.

    Thanks,
    Jharra

  • Qntgeek's avatar
    Qntgeek
    2 years ago

    I figured it out after getting a tcpdump off the AP my roku was connected to.

    dns failed for rokuproxy.vudu.com when trying to stream

    it turns out that ubiquiti uses cleanbrowsing dns in the background and that was not clear in the configuration.

    I contacted cleanbrowsing and they are recategorizing rokuproxy.vudu.com out of the vpn category, but I can also successfully stream now when I use traditional dns now that I found where ubiquiti is hiding the setting.

    sorry for the swirl.

MediaPlex's avatar
MediaPlex
Reel Rookie
2 years ago

We are receiving the exact same error. Our content plays everywhere except the Roku all of a sudden, out of the blue.

We have a roku box and its worked for years. We've had Vudu and watched our purchased content for years. All of a sudden one evening we got the message "unable to continue playback, an unexpected error has occurred."

Vudu customer service is of no help. They want my wireless provider. We do not have a wireless provider. We are hardwired from our router into the Roku. 

For your solution, can you explain it to the non-technical person? We can we do to get our purchased content back?

Thanks!

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

I just tried playing content on Vudu with my Premiere, and it played no problem. Note that this movie was not purchased from Vudu themselves, but though my linking my account with MoviesAnywhere. The specific title I played (Raiders of the Lost Ark) was a movie I purchased on Blu Ray and included a digital copy. I can play the same title through Vudu, Amazon, Apple TV or Vudu, all at the resolution I purchased. 

If you have content that you purchased from Vudu you can't play, try creating an account on MoviesAnywhere (it's free) and link your Vudu account to it. That might be a way around any issues with Vudu itself.

As far as the accepted solution goes, tweaking your DNS settings on your network might be more than you want to mess with. It takes a little knowledge to ensure you don't mess other settings up. I'm using DNS server addresses that was recommended to me for use on a Comcast/Xfinity network, which is my ISP. But I use my own personal router, not one that they provided. so I have complete control of the settings. I use 208.67.222.222 and 220.220, but I forgot who actually provides that service. But there's others that also provide public DNS servers, such as Google and OpenDNS. Those IP addresses are easily located on the web.