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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Natnat,

    Greetings from the Roku Community!

    We see that you're having a playback issue when accessing the vTuner channel and we'd like to help. 

    We recommend starting here to troubleshoot channel issues: Follow these steps in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
    2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
    3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    You may also refer to this link: How do I resolve channel playback issues? | Official Roku Support United Kingdom

    One additional suggestion we would like for you to try checking for system updates in Settings > System > System update > Check now.

    Let us know how it goes.

    Thanks,

    Rey