Forum Discussion

Debra5's avatar
Debra5
Reel Rookie
2 years ago
Solved

Vtuner not working on Roku streaming device but works on Roku tv

I have the Vtuner app on my Roku streaming device on my tv and it was working but for last 2 days it hasn’t . I have removed the device from tv and power source and also uninstalled and installed the app again and clicked onto the open app tab and it appears to be going to the app page but it returns back to open app tab again . FYI I have also have Roku TV in another room and the Vtuner app works fine . Thanks in advance for your help and suggestions 

app availability
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Debra5,

    Welcome to the Roku Community!

    We're sorry to hear about the playback issue with the Vtuner channel, and we appreciate the troubleshooting steps you took to resolve it.

    Suppose you have tried the following steps in our support article on resolving a channel playback issue, and you can still not play videos from one channel after attempting the suggestions on the link.

    Then, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.

    The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

    If you are already in touch with the Vtuner Support team, we recommend continuing to work with them, as they can best assist you moving forward.

    Thank you!

    All the best,
    Chel

5 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Debra5-

    Have you tried uninstalling and reinstalling the channel app?

    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

    • Debra5's avatar
      Debra5
      Reel Rookie
      2 years ago

      Thank you Makaiguy for the information on the system restart I will remember that for future issues but sadly it did not work . I did it 3 times and unplugged the tv and did it before and after but no it’s still a problem. I have sent a email to Vtuner hopefully they can assist. Also I installed another music app and it worked just fine . Thank you for trying to help. Have a good one . 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Debra5,

        Welcome to the Roku Community!

        We're sorry to hear about the playback issue with the Vtuner channel, and we appreciate the troubleshooting steps you took to resolve it.

        Suppose you have tried the following steps in our support article on resolving a channel playback issue, and you can still not play videos from one channel after attempting the suggestions on the link.

        Then, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.

        The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

        If you are already in touch with the Vtuner Support team, we recommend continuing to work with them, as they can best assist you moving forward.

        Thank you!

        All the best,
        Chel