Forum Discussion

JayRP's avatar
JayRP
Newbie
2 years ago
Solved

VPN or proxy error for Paramount plus live TV error

I am having a similar problem.  Paramount Plus is extremely slow to open on my Roku device, the blue circle usually runs for several minutes.  Half of the time, it wants me to re-sign in. Once I get ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, JayRP

    Warmest of welcomes here in the Roku Community.

    We understand that you're having an issue regarding the Paramount Plus app on your Roku device, and we're sorry to hear about the experience and trouble. We would recommend following the troubleshooting steps provided below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once all of these steps are performed currently, kindly provide us with updates on how this works.

    Best wishes,
    Kash

  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Hi Community users!

    Thanks for bringing this to our attention. We'd be happy to provide further information about this. 

    If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. They manage and maintain their app on the Roku streaming platform independently, and it would be best to raise this concern directly to their Support team for further assistance. 

    You may reach them here: Paramount+ Support

    We hope this will be sorted out soon.

    Warm regards,
    Carly

atc98092's avatar
atc98092
Community Streaming Expert
12 months ago

Boz it's meaningless if something works on a different device. First, the app itself is not the same as the one on a Roku. Same thing if you're using a web browser, completely different method of playback. Second, the larger service providers, such as Netflix or Paramount, feed different devices from different servers so there could be a server issue for the provider. 

jamie514's avatar
jamie514
Newbie
12 months ago

I am having the same issue as well. Try to watch FBI on Paramount+ and get the your using a VPN or proxy. I have never used either at home. This started 2 days ago, or at least we noticed it 2 days ago, around the same time my Roku said it last updated. Nothing has changed in my network setup in over a year. Running T-mobile internet, and 2 wireless routers. My Roku is using a wired connection, but can change to wireless. I have the VPN problem with both connections. Will be contacting Paramount later today, then my ISP. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Hi Community users!

    Thanks for bringing this to our attention. We'd be happy to provide further information about this. 

    If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. They manage and maintain their app on the Roku streaming platform independently, and it would be best to raise this concern directly to their Support team for further assistance. 

    You may reach them here: Paramount+ Support

    We hope this will be sorted out soon.

    Warm regards,
    Carly