Forum Discussion

JayRP's avatar
JayRP
Newbie
2 years ago
Solved

VPN or proxy error for Paramount plus live TV error

I am having a similar problem.  Paramount Plus is extremely slow to open on my Roku device, the blue circle usually runs for several minutes.  Half of the time, it wants me to re-sign in. Once I get past that, I encounter various errors.  For example, it will sometimes say: An error has occured, but we're working on fixing it.". If I am lucky enough to get past that to the home screen, I can sometimes select a show.  However, I then get the "you are using VPN or a proxy" error.  The bottom line is I am unable to actually stream anything.   My Roku is a 3930rw - Roku express running software 12.5.5 build 4174-AE.  I should note that paramount works fine on my other TV that is running an Xfinity box.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, JayRP

    Warmest of welcomes here in the Roku Community.

    We understand that you're having an issue regarding the Paramount Plus app on your Roku device, and we're sorry to hear about the experience and trouble. We would recommend following the troubleshooting steps provided below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once all of these steps are performed currently, kindly provide us with updates on how this works.

    Best wishes,
    Kash

  • RokuCarly's avatar
    RokuCarly
    9 months ago

    Hi Community users!

    Thanks for bringing this to our attention. We'd be happy to provide further information about this. 

    If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. They manage and maintain their app on the Roku streaming platform independently, and it would be best to raise this concern directly to their Support team for further assistance. 

    You may reach them here: Paramount+ Support

    We hope this will be sorted out soon.

    Warm regards,
    Carly

32 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, JayRP

    Warmest of welcomes here in the Roku Community.

    We understand that you're having an issue regarding the Paramount Plus app on your Roku device, and we're sorry to hear about the experience and trouble. We would recommend following the troubleshooting steps provided below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once all of these steps are performed currently, kindly provide us with updates on how this works.

    Best wishes,
    Kash

      • tlaughlin95's avatar
        tlaughlin95
        Newbie
        11 months ago

        Here’s their error. Mind this worked all weekend. Now it doesn’t. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Milancoleman,

        Greetings from the Roku Community!

        We see that you're having the same issue when accessing Paramount Plus and we appreciate the troubleshooting.

        When did you start seeing the issue? Could you also share with us a photo of the error message?

        We'll be anticipating your response!

        Thanks,
        Rey

    • anneofgreen1's avatar
      anneofgreen1
      Newbie
      8 months ago

      I was just able to resolve the issue by restarting my router and then my TV.

       

      I didn't need to delete the channel and then add it back.

       

      But I appreciate your solution which was a lot more useful than Paramount+'s "help" section.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        8 months ago

        Welcome to the Roku Community, anneofgreen1!

        We appreciate your willingness to share the resolution with us. Thank you for your transparency; it is sincerely valued. This will be very helpful for those who are experiencing the same playback issue within Paramount Plus.

        Feel free to reach out anytime you need help or you may create a new post for different concerns. You can also visit our support website for additional troubleshooting resources. 

        In the meantime, we hope you continue to have a Happy Streaming! 💜

        Best regards,
        Carly

    • Nt2's avatar
      Nt2
      Reel Rookie
      6 months ago

      Having the same problem. It just started the other day!

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        6 months ago

        Hi Nt2,

        Thanks for posting in the Roku Community!

        We appreciate you for providing your Roku device details. We have already forwarded it to our Roku-appropriate team. Rest assured that we will update you once we have further information about this matter.

        In addition, could you please provide us the exact FBI title and what episode(s) are affected?

        Thank you for your cooperation and patience as we work on this issue. We look forward to your response.

        Cheers,
        Riamie