Forum Discussion
I agree. When the commercials come on the volume is obnoxious loud and gives me a headache. It’s also annoying to have to constantly lower and raise the volume between shows and commercials. I’m not sure why Roku cannot simple calibrate things so the shows and commercials are the same volume?! From other comments in here, I’ve read that this issues has been going on for years.
Hi Nman86,
Welcome, and thanks for sharing these details with us!
We understand that you're having issues streaming the Roku Channel. We're happy to help. Would you mind providing us with the details requested below?
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Channel build version.
Our team is currently aware of the issue, and with the above details, they'll be able to investigate your device further.
We're anticipating your response.
Sincerely,
Janadee