Volume level on Roku streaming service

Greetings from the Roku Community, Scamper!

Firstly, we sincerely apologize for any trouble and inconvenience this may have caused your streaming and we'd be happy to find you the best resolution possible.

Before we proceed, may we know if this happens inside The Roku Channel? If so, we will coordinate with the appropriate Roku team to investigate your device further. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel tile and press the star (*) button on your remote)

However, suppose this happens on a specific channel. In that case, we highly suggest reaching out to the channel provider themselves, as they are the ones who provided and maintained their channel on the Roku streaming platform. 

We'll be anticipating your response!

Best regards,
Carly