Volume goes up or down by itself
I have the same problem on two different TV's and Roku devices. The problem started on both TV's about 3 months ago.
Roku Streambar 2A10CD012475 on an LG TV
Roku Ultra KW9992249882 on a Sony TV ...
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Hi tripee14,
Thank you for the additional information.
We'll pass this information along to our support team. May we have you Issue ID when did the issue occurs. You can collect this information by pressing the back button (5x) and home button (5x) when this issue occurs.
If there's anything else that our team can further take a look at. Don't hesitate to give us an update.
Best Regards,
Anjelie
I started watching MSNBC on the NBCNews App rather than Xfinity Streaming which solved the audio out of sync problem but now the volume fluctuates during playback and isn't connected to commercial breaks. It also happened streaming a movie through the TV App, enough to distract from the movie significantly. Roku would you please go past ‘looking into’ & 'investigating' these issues and roll out a fix? The siren call of the Fire Stick is growing louder.
No software updates available. Software OS/version 12.0.0 (build 4184-C2)
Roku device model 4800X - Roku Ultra
sn: X01000XT6F7J
GC version: 9.3.516
Issue ID 7J-240-404
Xfinity Stream Version 6.12, build 0; TV Version 13.4, build 51; NBC News Version 9.1, build 0
Both Digital Output Format and Preferred Streaming Format are set to "Auto.” No changes when switched to other settings. Volume set to Leveling, playing through computer speakers.
Thanks for your post ravensrku!
We appreciate the additional information about this issue. We'll make sure to pass this along with the details you provided to the concerned team.
Once information is available, we'll make sure to let the Community know about it. In the meantime, we'll be needing your patience and understanding as our team works hard to resolve this.
If there is anything else that we can further look into. Please let us know.
Best Regards,
Rey
