Volume goes up or down by itself
I have the same problem on two different TV's and Roku devices. The problem started on both TV's about 3 months ago.
Roku Streambar 2A10CD012475 on an LG TV
Roku Ultra KW9992249882 on a Sony TV ...
Forum Discussion
I have noticed exactly the same thing with two of my TVs. I have 3 TVs in total. A big screen LG that has a cable box and no issues. The other two are a Samsung and LG and both have Roku devices and mostly use the Xfinity Streaming App. I noticed it just a few months ago as well. So it seems there may be an issue with the Roku streaming device. It must have been from an update (my best guess?). I was literally about to buy two new TVs thinking the speakers were going out or the TV was going bad. Had my parents over, who also have a Roku and they said they are having the same exact issues. It can’t be coincidence. We need support @Roku, and we need some answers, please!
I have Been experiencing this same thing for the last couple of months. It is definitely the Roku itself and not any of the channels we watch as it happens no matter what channel we are watching. We have to go back out of the episode we are watching and go back to it in order for the volume to readjust itself. This is really starting to become a hassle and a headache to keep going out and back in just for the volume to correct itself.
Greeting Brighteyes,
Thanks for reaching out to the Roku Community.
We want to report the problem you are seeing on your Roku device to our support team to investigate further. Can you provide us the details below:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
- is the audio level heard changing when the issue occurs, or is it the actual volume level that is shown on the screen changing
We look forward to hearing back from you soon.
Regards,
NimfaThe only thing that solves this is backing out of the show and then going back to the show. Sometimes i have To do this a couple of times on different devices/tvs around the house.
Thanks for following up.
I have passed along your concerns to the appropriate Roku team to investigate further. We will continue to look into this further and provide updates as necessary.
We appreciate your patience and understanding as we work toward a resolution.
Regards,
Nimfa
