Forum Discussion

Kgordon855's avatar
Kgordon855
Newbie
2 years ago

Volume control issue with express 4k +

When trying to watch on any streaming service when trying to change volume with my roku remote it takes me to a screen that says 'Enjoy your stored content ' and won't let me back out of it. 
app playback
Strega2's avatar
Strega2
Roku Guru
2 years ago

Does it look like a Roku screen?  I’m guessing that’s your TV.  Try navigating that screen with the TV remote.

  • llh002's avatar
    llh002
    Newbie
    2 years ago

    We have the same issue. Have you found a way to fix this? 

  • llh002's avatar
    llh002
    Newbie
    2 years ago

    It’s a Roku screen.  The only way to exit the screen is to turn off the tv and back on again. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi llh002,

      Greetings and welcome to the Roku Community!

      We would like to know more about how we can assist. Could you please tell us more about the issue you're having? Also, what are the steps to reproduce the issue?

      With more detailed information, we'll be able to assist you better.

      All the best,
      Kash

      • HolsMA14's avatar
        HolsMA14
        Newbie
        2 years ago

        After confirming the volume buttons are working on the remote to control the TV, we are taken to a screen that states: Enjoy Your Stored Content. Once there the remote no longer works. Turning the roku and TV off/on does not help as you have to redo the set up and end up right back here.