Forum Discussion

shigeo's avatar
shigeo
Newbie
3 years ago

Vimeo on Roku not showing video thumbnails

I installed the Vimeo app/channel on my brand new Roku Ultra LT running the latest Roku software, connected to my LG C1 OLED TV. I successfully logged in but all the video thumbnails aren't showing p...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hello TVChannelDevel 

Thanks for reaching out here in the Community!

Could you tell us more about the issue you're experiencing? What are the troubleshooting steps you've tried? Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Darkstarr810's avatar
Darkstarr810
Reel Rookie
3 years ago

I am having the same issue as the person you are responding to. Vimeo does not load the video thumbnails on the RokuTV Vimeo app. All that you see are the color bars as shown in the photo that was posted. 

There are no troubleshooting options in the app. You only have the options to logout or quit and the * key on the remote does nothing. 

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Darkstarr810

    Welcome to the Roku Community!

    Does the issue only occur on Vimeo App or across other channels installed on your Roku device?

    Have you tried removing the affected channel Vimeo App and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

    Let us know if there's any difference after.


    Warm Regards,
    Lianna

    • Darkstarr810's avatar
      Darkstarr810
      Reel Rookie
      3 years ago

      Thanks for the reply! This is an issue only on RokuTVs as far as I’m aware. Uninstalling and reinstalling doesn’t fix this issue. I own a number of RokuTVs and it’s been a consistent problem for a while on every one of them. It’s not the particular install of the app, the app itself does not load video thumbnails. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hello Darkstarr810 

        Thanks for the follow up regarding thumbnails not loading on the Vimeo channel.

        For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

        Please keep us posted what you find out.

         

        Thanks,
        Danny