I installed the Vimeo app/channel on my brand new Roku Ultra LT running the latest Roku software, connected to my LG C1 OLED TV. I successfully logged in but all the video thumbnails aren't showing properly--instead just showing a color bar pattern. Despite that I'm able to play the videos. Anyone else seeing this or know how to get the thumbnails to show properly?
This has been an issue since fall of 2021 when I contacted Vimeo and received this message:
Recently, our engineers implemented an update to increase the security of video and image assets on Vimeo, including thumbnail images. Unfortunately, this had the unintended effect of preventing video thumbnails from appearing for some Roku Vimeo app users like yourself. As mentioned, our engineers are working to address this issue. However, since Roku is a third party device that requires additional approval and testing ahead of updates released to customers, this process may take some time. We do not have a target date for when this will be completed, but we will release an update as soon as it’s available. We apologize for this inconvenience and are happy to provide any other assistance needed.
It's obviously not a priority with them.
Just got this "update" from Vimeo:
Thanks for checking in. This is still an issue our developers are working on.
We'll reach out again when the issue has been resolved.
Still same issue. I am running Roku OS 11.5 on a 4640X Ultra and Vimeo. Emailed Vimeo and they are looking at it.
Hello TVChannelDevel
Thanks for reaching out here in the Community!
Could you tell us more about the issue you're experiencing? What are the troubleshooting steps you've tried? Please let us know. We'd like to know more about how we can help.
All the best,
Kariza
I am having the same issue as the person you are responding to. Vimeo does not load the video thumbnails on the RokuTV Vimeo app. All that you see are the color bars as shown in the photo that was posted.
There are no troubleshooting options in the app. You only have the options to logout or quit and the * key on the remote does nothing.
As of 06/24/2023 the thumbnails still do not display correctly . They still only show the vertical video bars as mentioned above. I have reset the app. I deleted and reloaded the app. i started and restarted the Roku to no avail. Roku says it is Vimeo's fault. Vimeo says it is Roku's fault.
I say I give up. Shame on both of you.
There is a notice saying that "legacy" apps will no longer be supported after 6/27/2023 and we should stream through iOS or some other service. You're loss.
Out of frustration I have stopped looking at Vimeo. I now watch Youtube.
