Video playback issues with a Roku Express 4k+
I have a new Roku Express 4K+ unit and a new Samsung 65" class 4k crystal uhd (2160p) tv. I have an excellent wifi connection. The video while watching a variety of places, keeps dropping. I have had to reset the Roku device several times to restart the streaming.
I have tried all suggestions found on Roku device. Suggestions????
Thank you for posting here in the Roku Community, Zonegate5.
We appreciate you reaching out and providing us with a precise explanation. Rest assured that we will find you the best resolution possible.
Just to clarify, does this happen to all of the apps on your Roku Express 4K? We could also try to check the signal strength of your network connection by navigating to your Home screen. Scroll up or down to select Settings > Network > Check connection. After doing so, try to check the results under Settings > Network > About > Signal Strength. Check here to understand the results.
We'll anticipate your update as we are eager to assist you with this.
Best regards,
Carly
