What's going on, really? I have a super-fast WiFi connection, have no problem watching streaming videos anywhere but via the Roku app. Right now, I only hear the audio, the screen is frozen on the image of one of the Roku ads that played on the break! Or it will stop completely and buffer, or at least the arrow will go round in circles, but nothing happening! Why is this so **bleep**? Do you use a dial-up to stream, or what?
Hi, StevenCee
Thanks for posting.
We appreciate you for sharing this information with us. Have you tried uninstalling the Roku mobile app, and installing it again? Also, we would recommend restarting your router/modem. Furthermore, could you please send us an image or video referring to the issue?
Please keep us posted.
All the best,
Kash
RokuTakashi It's not on my phone, but on my computer, so there's no app involved, as I go direct to the Roku website, sign in, and stream various channels on that. This problem has only gotten worse, it stops pretty much on every commercial break, and buffers regularly when programming is playing. Why??
Thanks for the added information, StevenCee.
Mentioning you have a super-fast WiFi connection, we should also consider how many devices are connected to it. It may be possible that the buffering issue might be a network problem since you can still access and stream on the Roku website. With this being mentioned, would you mind letting us know who is your Internet Service Provider?
Moreover, may we also know if this happens while directly streaming on your TCL Roku TV?
We'll be looking forward to your response.
Best regards,
Carly
