Video freezes but sound continues.

Hi marynorris50,

From the Roku Community, a warm welcome and thanks for raising this concern directly with us!

We want to further investigate this issue that you're having with the Roku Express 4K+. Can you please provide the following information below?

• Is this happening on all channels and contents, or is it isolated? (Specify)
• How far is your Roku device from your network router?
• What troubleshooting steps have you taken so far?

In the meantime, you may want to check out this support article here on how to resolve a channel playback issue.

We look forward to your responses and gathering your details.

Kind regards,
John