Forum Discussion

jv9's avatar
jv9
Reel Rookie
2 years ago

Video freezes but sound continues.

I have a new Roku device and this problem is still happening in 2023 (almost 2024). That's quite a bug you can't fix. ODD. Firmware is up to date. Device details below. What is the way to fix this?...
app playback
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hi! jv9,

A friendly welcome from the Roku Community! 

We appreciate you reaching out to us. We're pleased to assist.

We would be happy to look further into this issue, but we will need more detailed information.

  • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
  • What troubleshooting steps have you taken so far to resolve the issue?
  • If possible, send a video and picture of the issue.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar