Viaplay channel not working
Shows continue to loop back to play. Went through all Trouble shooting prompts, none have solved the issue.
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Hi Lisa818,
A warm welcome to the Roku Community!
In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.
- Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Home>Settings>System>Power. "If you do not see a Power submenu, skip to the next step." System restart.
- Reinstall the channel. Visit the Roku Channel Store and add the channel again.
Please keep us posted on how it goes.
All the best,
Chel
There is no option to remove the channel. The only options I have are move channel, restart channel and manage subscription. I’ve tried everything else mentioned in your post
Since this is a premium channel to which you subscribed through Roku, "Remove channel" will be replaced by "Manage subscriptions". Click this and follow the prompts to unsubscribe from this channel. (Don't worry. You'll still have use of it for the balance of your pre-paid subscription period. You can resubscribe later if you like.)
Now the ”Remove channel" menu item will be back and you can remove the channel.
You shouldn’t recommend to remove and reinstall the channel , this is not an option when you are subscribed to it. This issue needs to be resolved asap
Any idea when this will be fixed, it's been down for a week now
Read back, it's not technically Roku's fault. Direct your question to Viaplay on support-uk@viaplay.com
I got this email this afternoon and now the app is working again
Good afternoon,I hope this message finds you well. We understand the importance of a seamless experience with your Roku devices, and we are committed to ensuring that any issues are resolved to your satisfaction.Recently, our technicians reported that they have implemented improvements aimed at resolving the login issue that some of you may have experienced. To verify whether this issue has been successfully resolved, we kindly request your feedback.If you have encountered problems with logging in on your Roku device and have followed the technician's recommendation to reinstall the application, we would appreciate it if you could take a few moments to share your experience with us. Your input will help us ensure that our improvements are effective and that you are receiving the quality service you deserve.To provide feedback, please follow these simple steps - Attempt to log in to your Roku device using the reinstalled Viaplay application.Note whether the issue has been resolved or if you are still experiencing any difficulties.Reply to this email with your feedback, including any specific details that you think would be helpful in understanding your experience.Your feedback is invaluable to us, and it will aid in our ongoing efforts to improve the Roku experience for all of our customers.We truly appreciate your cooperation and patience as we work to enhance our service. If you continue to experience any issues, please do not hesitate to reach out to our support team for further assistance.
Have a lovely day!Best regards,
Marta
