Forum Discussion
hi John
the app I’m looking for doesn’t exist in the Roku Store anymore. I’ve got Viaplay looking into this from their end and sent across other users on forums with the same issue, but no one at Roku is aware of any problems yet?
Find attached screenshot of app not found in Roku store, same thing happens directly on device, and Viaplay website no longer showing Roku as a supported streaming device
- RokuJohnB2 years agoCommunity Moderator
Hi Jackoptfc,
Thank you for updating us here in the Roku Community!
As we are replicating this channel right here on our end, we can't see it. Please check out this support article here on why a channel is no longer available on my Roku streaming device.If you need anything else, please let us know.
Best regards,
John
- Jackoptfc2 years agoBinge Watcher
RokuJohnB here is another use from December 2023 who removed the app and when searches for it they can’t find it - the same as me - it’s not there. You also replied to this one
is there anyone working at Roku who can look into it?
to confirm, I am in the UK, I have tried on two devices as well as on browser
in the UK on devices, it’s a streaming store you download the apps from, whereas from some articles I can see the US has a Roku Channel where premium channels can be added. The Roku channel in the UK is not like this
https://community.roku.com/t5/Solving-playback-issues/Viaplay-channel-not-working/td-p/932774
- Meeshakee2 years agoNewbie
I’m in Canada, for some reason I also can’t find Viaplay when I search on my Roku TV, as well as the website. The funny thing is my parents got in on their tv, but my dad couldn’t remember how he found it, go figure.
Would really love this to be resolved as well! Cheers!
- Strega22 years agoRoku Guru
At Viaplay’s website:
I see: “Subscribe through Roku. Add Viaplay to your Premium Subscriptions on The Roku Channel with either a monthly or yearly subscription.”
Have you tried looking within the The Roky Channel?
- Jackoptfc2 years agoBinge Watcher
Hi John,
you have sent me US links but I am in UK - could this be the reason? The list of supported devices I have sent above refers to UK and doesn’t include Roku (although both Roku and Viaplay help assure me it is!)