using search option not working
When using the search option... I can enter my search topic but when I hit the 'ok' button the Roku shows 'loading' but after a short time it reboots itself and never finds my search item. Solutions...
Forum Discussion
Hi jwl72,
Thank you for reporting this issue to Roku Community!
We appreciate you letting us know about this issue with Roku Search showing no results.
We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
- What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
Our Roku team would like to take a look to see if we can help here. Thank you!
Best regards,
Mary
Hi Community users,
We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.
Best regards,
Roku Community Team
