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Jweber's avatar
Jweber
Newbie
3 years ago

US region account cannot add hulu, HBO, Disney, or Prime

I have a Roku Ultra 4640X connected to an account made in the USA. I do not have a "search channel" option. I see Hulu, HBO, Disney, and Prime on the hulu app buy when I select add, nothing happens. I've tried everything I could find online including a full factory reset. How the heck is there a Hulu button on my remote but no way to add or access Hulu??? Let alone all the other channels I have accounts with?

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    You say you have a "US region account".

    • Where are you physically located?
    • Where is the email account used for your Roku account physically located?
    • Are you using a VPM that masks your actual location (Roku doesn't like VPMs).
    • Where does your internet IP say you are located?  A websearch for my IP location will list many sites you can use to check this.