Updated Newsmax App Will Not Open
Let me preface to say I know this isn't a Roku issue but a Newsmax one. This is happening on the Roku platform tho so this is the only place I know to post of it... Yesterday I got the new app & wa...
Forum Discussion
This is the information I got from newsmax
Dear Joan,
Thank you for the additional information. The login issue was escalated yesterday and the app team is actively working to resolve the issue causing only users who purchased through Roku to log in multiple times. We sincerely apologize for the inconvenience.
Sincerely,
Amanda
I pay straight thru Newsmax. Not Roku*
I registered and paid on Newsmax+ website. Having continuous problem with Roku and Samsung smart TV. No problem with iPhone or Kindle Fire.
Thought Roku problem was fixed yesterday cause I didn’t have to log in. Today I’m back to being stuck on the blue screen.
I paid thru newsmax too..but watch on roku tv..so I don't know who's at fault just hope they get it straightened out..at leat I cab get it now, I just have to log in every time.
I contacted Roku and got a refund through them.
Then I went to newsmaxplus.com and repurchased the subscription directly through there.
I received the email confirmation and invoice in which I am directed to access my purchase and register the account.
Clicking on the provided link I'm taken to the newsmax.com website where a popup shows up at the bottom (using firefox) which shows a green Start button. It advises that I should:
1. Click on 'Start'
2. Activate your account
3. Access your content.
When I click on Start I'm taken to the diganexa.com website where they check my connect speed, identify it as 'fast' and give me a Continue button.
There I'm directed to enter my email address and password to create the account. When I do so I get an SSL error and cannot proceed. I get a similar response using Microsoft Edge.
I'm not even sure the diganexa thing is legit or an online scam site, there are no indications that it's associated with newsmax+ other than it's on their home page.
At this point I'm not sure if I even have a newsmax+ account. I'll try to put it into my Roku later and see what happens.
Roku would not give me a Newsmax refund - said I would have to just wait until the current paid contract ran out. How did you manage to get a refund?
I tried doing that but I get an error message "something went wrong". Roku customer support did refund my annual subscription fee.
