Update making colors appear too red, too rich

Thanks everyone. Problem is 100% solved for me. I took everyone's advice and picked up an Nvidia shield. All colors fixed, audio problems improved as well. was basically plug and play out of the box. 

This will be my last post. So I appreciate everyone's assistance. except Roku. 

I am having the similar issue. However, my Roku (4802RW, 12.5.5 build 4174-C2) is attached to a Dolby Vision HDR capable display (TCL 50S546). I have the Roku setup to not have Dolby Vision always on.

When playing an 8-bit SDR h265 mkv, my TV shows that it's receiving an HDR10 signal from the Roku. The resultant video displayed is very oversaturated, not just the reds. The entire image is oversaturated and too contrasty. The same video encoded as an 8-bit SDR h264 mkv displays correctly. Examples of both below.

This occurs when playing the video directly from a USB drive in Roku Media Player as well as Plex.

GC version: 10.6.34

Issue ID: SX-053-381

DarkBloodhave there been any negatives with the Shield? I'm about to do the same. I just watched 18 episodes of a series and had to uncheck direct play for each of them after starting.

I'm in agreement with what you said about just using the PC. The Roku was supposed to be a convenience, with a nice remote and great app support. And it was, until I upgraded everything in the house to 4k and switched to the Roku Ultra.

I think I could have developed my own personal Roku alternative from scratch in the time it's taken to get this issue patched.

DarkBlood Thanks for letting us know this works. Hey Roku mods-RokuCarly-we, the customers, should not have to purchase an Nvidia shield to get our TV's to work. It is your job to patch your faulty products.

Welcome and thank you for posting here in the Roku Community, nyc_derek!

We appreciate you for bringing this to our attention and we'd be more than happy to find you the best resolution for the display issues you've observed.

In this case, we will coordinate this with our relevant team for further review and we appreciate the complete details you've provided. Once we've been notified of updates from the team, we will make sure to post them here.

In the meantime, we request your patience as we work on this and if there's anything else we can be of assistance with, we'd be more than happy to continue doing so.

Best regards,
Carly

I am having the exact same problem. I have tried numerous apps to test. I even tried apps native on my TV and those same apps work correct and there is no color change. Is the software on the Roku 4800x working right? Mine shows it has build 12.5.5.4174.

I have completed a factory reset, unplugging for 10 minutes, and full disconnection from power/tv/internet. Nothing worked  

Any help would be appreciated. 

A warm welcome here in the Roku Community, Squadri2328!

It is highly appreciated that you've brought this to our attention and we've been more than happy to review this as well.

Before we proceed, can you please confirm on what specific app you've observed this? Is this happening on the Roku Media Player and the Plex app as well? If so, kindly provide us with the following details below:

• Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the difference would be a big help. 

We'll be anticipating your response!

Best regards,
Carly

Hi RokuCarly,

This issue occurs in all apps on the Roku. Sling, Max, YouTube, Disney, etc. No app is safe. Even Roku MP and Plex- I don’t use those but tried it .

Model- 4800x-Roku Ultra

serial-X01000V2UCUA

ID-S0/A2132UCUA

TRACKER ID- UA-056-211

I’d take a picture but all apps are not working right. I can only show you how it looks off/bad.

Thank you for the added information, Squadri2328!

Rest assured that we will include your device in the process of investigation. 

Our team is working closely on this matter and will find you the best resolution possible. Once we've been notified of updates we'll make sure to share it to this thread.

In the meantime, we appreciate you for reporting this and we request your patience as we work on this. 

Sincerely,
Carly

I doubt Roku will ever address this. They either can't fix it or won't fix it. Terrible company.

Hi Community users!

We are currently aware, and our engineering team has been investigating this issue closely.

In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• If possible, provide a photo of this occurring issue for reference.

Please take note of those who have already provided us with these details that we have already included in our investigation.

All the best,

Chel