Update making colors appear too red, too rich

I don't know why this topic is marked as "Solved" because this issue certainly is not fixed!

I am having the same issue on my Roku Streaming Stick 4K putting out extremely high contrast and red color saturation when Streaming HEVC mkv files from the Plex app.

Anytime I play one of my HEVC mkv files on the current 2022 model Roku Streaming Stick 4K I have an issue where the color looks very red especially on people's skin. I have two Roku Streaming Stick 4K players, exact same model and it's happening on both of them. This issue only happens when I play HEVC mkv files, when I play HEVC mp4 files those all look fine.

I'm on that version and, although I stripped the color header of all the files in the past....I recent bought a DVD series that I converted to HEVC 480p... Put them on plex (forgot to strip the color header) and it was RED all over the place....went back and stripped the color header and red was gone. At this point I don't think it's ever going to be fixed

Hi Community Users!

Greetings from the Roku Community!

We regret to hear about this. Allow us to look further into this issue, but we need more details. Please provide us with the following information:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
4. Troubleshooting steps you have taken to try resolving the issue.

We'll be waiting for your response.
Best regards,
Eunice

Toss my name on this pile. All SDR HEVC content on Plex is getting forced HDR and color is way too over red saturated. The only way I can get around it is by either forcing DV on all the time in the Roku device settings (which looks bad on other native content) which is also ludicrous. No issue on this tv with the same settings using the native tv apps or non Roku device. Shame that this seems pervasive. Looks like I’ll be returning my Ultra.

A warm welcome here in the Roku Community, Gordo74!

We appreciate you reaching out for support and we'd be glad to assist.

In this instance, kindly provide us the details requested by RokuEuniceL above to be forwarded to the relevant team for further review.

We'll be anticipating your response!

Best regards,
Carly

Yeah… I’ll be honest Carly, I think you have enough people in this thread who have provided those details over and over and over and it still hasn’t been fixed. I’d rather just return my Roku. Sure hope you guys fix it.

roku ultra 2022, Sony a8h set to 4K HDR DV, Plex, HEVC or MPEG2 files.

Thanks for keeping us posted, Gordo74 

To ensure that we can provide updates to the appropriate Roku team, all information from a Roku user who has experienced that same issue is important for us to collect. We also want to apologize for any inconvenience this has caused, and we'll do our best for this issue to be addressed.

Any information provided would be appreciated.

All the best,
Kash

Nvidia Shield Pro was my solution. Plus it passes TrueHD Atmos and DTS-X! I keep my Roku for Spectrum TV.