I don't know who is responding to this, but they don't know what they are talking about. I have had several sports channels added, a Spanish channel and a black ppls channel. I am none of these and i don't want channels that I have to pay for. They have me up to 79 channels, and I have to delete each, one by one. I have better things to do. I tried a factory reset to wipe out all channels and and add in my favs and now it looks like it is adding 103 even though I only picked a couple of subjects when resetting the device. I am very frustrated at this. I may have to look for another device if they don't fix this problem. Well, it just finished and added back in my 79 channels. So I guess I will just spend a lot of time deleting them.
Ditto on all counts.
Have you managed to resolve this?
Roku keeps telling me it is MY responsibility to make THEIR system work properly and I am about at the end of my rope.
I wish there was a comparable alternative. I cannot help but think roku has decided they can provide crummy service, customer as well as the service their devices are supposed to give, because the other options are limited. I am older and do not know if there are other choices?
Sorry for the rant, and I do not really know how this 'forum' works? Apologies if this was inappropriate.
Roku is only willing to sell you their product they have absolutely no interest in giving you any kind of support
It's like a tennis match with them every time you serve up a question or problem they lob it back telling you you have done something wrong and you're back to square one
@marvinjames Try one of the screen savers without ads - for example the Roku clock screen savers are ad-free.
Time to move to the Nvidia shield
It’s not you. It’s them. Follow the money. They likely receive incentives to promote the channels who want your subscription.
Yea nope no other devices not hitting ok or anything. Dead asleep remote nowhere near me and wake up to another 2-3 random channels! Your whole bs about it not happening is a straight up lie
Thanks for the post.
We would be more than happy to look further into the issue for you, but will need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Thanks,
Danny
