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Scooter963's avatar
Scooter963
Newbie
2 years ago

Unity games not installing

I also tried to add the Frisbee game was charged 2.10 for it on Sept 27th however like the rest it shows a checkmark beside it and downhill bowling 2. Shows they were supposedly added however don't show up in my channel lineup. When I go to streaming channels games I find the games it says open app when I click on that it says could not add channel install failed, and I cannot do anything to uninstall them. So how can I be charged for something I cannot play or do anything with??

8 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Scooter963,

    Greetings from the Roku Community!

    We're here to assist you with your issues with playing the channel. Please try removing the channel by following more steps in this support article on how to remove channels from your Roku streaming device. Once removed, please try restarting the system from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). After doing so, please re-add the channel and ensure that you are connected to the internet.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,

    Eunice

    • Mizzk's avatar
      Mizzk
      Channel Surfer
      2 years ago

      Mine disappeared from my Roku apps homepage I went in and try to redownload it and I got the same message as the fellow before me I emailed several times I've screenshotted pictures I can't uninstall something that isn't even there and I can't install because it won't let me I was charged again for it and it's been months since I've tried to reach out and to get in touch with me on this issue I just emailed them again tonight on it I just want to know if they can help and why they're not responding and trying to help me it's frustrating

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Mizzk

        Greetings and welcome to the Roku Community.

        Thanks for letting us know about your concern, and we're sorry to hear about the experience you had with games on Roku. May we know what specific game you are having issues with? Also, did you receive any error code while experiencing the issue?

        We'd like to know more details about this issue so we can assist further.

        All the best,
        Kash

    • Mizzk's avatar
      Mizzk
      Channel Surfer
      2 years ago

      Am having the same problem as scooter 893 but I can't even uninstall it or remove it from my home page because it's not even there it was automatically removed I go into download it and it does nothing install fail and I was charged again for it a few months ago I was emailing support sent pictures of the screen and then they quit even answering me they don't even respond to me if that channel isn't available it needs to be removed from the channel store or make it available so that we can have access to our paid products thank you awaiting your reply