Forum Discussion

hugsandasmile's avatar
hugsandasmile
Reel Rookie
6 months ago
Solved

United Kingdom Entertainment

Does anyone know if the United Kingdom Entertainment app is working? When I open it, nothing appears. It is no longer listed as one of my subscriptions on Roku.com.

Thank you.

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 months ago

    Hi, hugsandasmile!

    Welcome to the Roku Community, glad to have you here!

    Thanks for letting us know about the issue you're having with the United Kingdom Entertainment Channel. We understand that dealing with this could be very frustrating, and we'd like to assist. 

    Here are a few quick fixes you might try. Let me walk you through the steps.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    For more troubleshooting steps, visit this support article: Issues playing content on your Roku device.

    Please let us know if you need further help. 

    Best,
    Emman

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Hi, hugsandasmile!

    Welcome to the Roku Community, glad to have you here!

    Thanks for letting us know about the issue you're having with the United Kingdom Entertainment Channel. We understand that dealing with this could be very frustrating, and we'd like to assist. 

    Here are a few quick fixes you might try. Let me walk you through the steps.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    For more troubleshooting steps, visit this support article: Issues playing content on your Roku device.

    Please let us know if you need further help. 

    Best,
    Emman

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Thanks for keeping us in the loop, hugsandasmile!

        It's great that you're back on track now! Please don't hesitate to reach out if you need more help; we're always here to assist you with all of your concerns. 

        Thank you for being part of the Roku Community Forum.

        Happy Streaming!💜

        Best,
        Emman