Forum Discussion

Lynettefelton1's avatar
Lynettefelton1
Reel Rookie
9 months ago

Under the Vines ... missing episode

Why is episode 6 of Season 3 Under the Vines not available!!! The spoilers are all over facebook. So frustrating. 

13 Replies

    • Lynettefelton1's avatar
      Lynettefelton1
      Reel Rookie

      So frustrating! Acorn subscribers have had it since Sept 16th. It is all over the Acorn FB page. So for signing up through Roku we get to wait ...how long? 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator

      Hi, Md89

      Welcome to the Roku Community!

      We thank you for letting us know about the missing episode. Rest assured, we already forwarded this to our appropriate team for review. We'll let you know once we have an update.

      In the meantime, we hope for your patience and understanding as we work on this.

      Regards,
      Reynan

  • Md89's avatar
    Md89
    Reel Rookie

    Season 3 Episode6 is available on Acorn from Roku now.

    Since the promo had disappeared from my Home screen I feared the entire series was gone, too.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Hi Community users!

        Greetings from the Roku Community.

        We just wanted to inform you that the complete Seasons and Episodes of the series Under The Vines are being offered and are currently available to stream via Acorn TV | The Roku Channel.

        Thank you for your kind understanding as we work on this. Feel free to reach out if there's anything else you'd like us to help you with.

        In the meantime, we hope you continue to have a Happy Streaming! ðŸ’œ

        Best regards,
        Carly

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator

    Hi, Lynettefelton1.

    Greetings from the Roku Community!

    Thanks for bringing this to our attention about an episode is missing and we apologize for any inconvenience this has caused your streaming. No worries, we will forward this to our appropriate team for review. We'll let you know once we receive an update.

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Regards,
    Reynan

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Welcome to the Roku Community, HeyBridges!

        Thanks for letting us know. Rest assured that we have already forwarded this to the relevant team for review and correction.

        Your kind understanding is highly appreciated.

        Best regards,
        Carly

    • Lynettefelton1's avatar
      Lynettefelton1
      Reel Rookie

      It’s been 2 weeks since your reply and I am still waiting for the last episode of Under the Vines! 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Hi, Lynettefelton1.

        Thanks for checking in. Rest assured that I'll coordinate this with the team for any updates. I'll let you know once we have further information about this.

        Thank you for your kind understanding. 

        Best regards,
        Carly

    • RokuCarly's avatar
      RokuCarly
      Community Moderator

      Welcome to the Roku Community, Beachgirl2!

      Thanks for reaching out. Please be informed that this is already been reviewed by our content team. We'll let you know once we have further updates regarding this case. 

      In the meantime, thank you for your kind understanding. 

      Best regards,
      Carly