Forum Discussion

plainjane7's avatar
28 days ago

Unable to watch Roku Live TV and Apps from Canada

I can't watch live TV or access any channels on my Hisense Roku TV.  I am wondering if it's because I had an old Roku account in the United States and now I am in Canada.  If so, how do I fix this?

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    plainjane7 

    Very likely you are running into region issues.

    Try creating a new Roku account (new email address).  Then factory reset your Hisense RokuTV (press and hold Reset button for 15-30 seconds, or use Settings/System/Advanced System Settings/Factory Reset) and setup/activate your RokuTV using this new email address.

    **Verify you have a working physical remote before performing a factory reset on a Roku device or RokuTV.