Unable to stream or loading issue with The Chosen channel

That is what I was going to post. How could one know it is working for most users.

Same symptom for me, video freezes but audio continues. And if I play a livestream(no longer live) it works.

Removed the app, restarted Roku stream bar, reloaded app, and…….nothing changed. Still locks up and we cannot watch. This needs to be a priority and a solution found. As a financial supporter, I understand the issues to a degree, but I cannot help but think the delay, and this poor service is tied to something other than the message of Jesus. 

Version 2.3 on Roku video is still freezing after 20-30 seconds of any playback except for the live stream. No problem with Google TV on the same TV and network.

The app is working just fine for most everyone else. This issue is tide to either your internet or device

fyb3roptik 

Yeah, I suppose that's it.  My internet is only 566.09 mb/sec and my Roku is hardwired to my router.  This is the only app I have trouble with (YouTubeTV, Apple, Disney, Netflix, and Amazon Prime all work fine), but yes, it's probably just me.

Well, it’s not my internet. 

software os 13.0.0 build 24056-95 and when I look for an update it tells me I am up to date.

Roku model 9120RW

As you seem to be the all-knowing apparently casting aspersions, perhaps you can Devine the answer as to why this doesn’t work on my system!

How do you know the app is working for most others? You cannot know that.  Your statement is not valid

We have great analytics. I'm not discounting your attempts to make it work. I'm just saying Rokus are pretty standardized. I will check those shows personally.

I came here in hopes I could help. That's all I'm attempting here.

What version do you have? 2.3 is the latest

I think its 2.1, and it says there are no updates.

You're on the old Chosen app. There's a new one 

No. I'm in the only one that is available. There is an update, apparently, but as others have said, my roku is not registering an update available.

I’m on 2.3 build 0. Prior to installing, I uninstalled 2.2 build 0, restarted my Roku, loaded the new app (2.3 build 0), had to log back in, and the performance is identical.

Just went through all the steps again, went to episode 2 and got past the initial screen to the announce of a new actor at which point it froze, gave me a video playback error, then rebooted the appp.

just FYI.

After resetting and clearing the cache multiple times I got it to update to 2.3, however, it still freezes when I start any season 4 episodes. Can't get past the loaves and fishes screen without it saying playback error and dumping me out of the app.

I have no problems now! YAY!! Thanks, to all who responded to my posts! I appreciate it greatly!🫶🏾

Yeah, it's definitely not a network problem. I can run it just fine on my phone and tablet. It's a Roku app issue for sure.

Please reach out to The Chosen customer support at app@thechosen.tv.

Please reach out to The Chosen customer support at app@thechosen.tv for help.