Forum Discussion

SmokingJoe's avatar
SmokingJoe
Roku Guru
2 years ago

Unable to stream certain channels

The system is broke. Nothing is loading. Not even the apps. 
App availability
andyross's avatar
andyross
Roku Guru
2 years ago

I just checked, and have no problems.

Irritated2's avatar
Irritated2
Newbie
2 years ago

I’m started a subscription and was definitely charged and I’m only seeing old episodes, definitely a problem.

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Community users,

    Thanks for reaching out to the Roku Community! We understand that you having issues streaming the channels on your device. We're happy to help.

    We recommend trying the following steps below:

    • Power-cycle your Roku device: unplug it from the wall power outlet and plug it back in.
    • Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    • Restart your router.
    • Connect your device to a mobile hotspot just to check for differences in the streaming experience.
    We hope one of these helps. Kindly, keep us posted.

    Regards,
    Janadee
    • Lilbittexas's avatar
      Lilbittexas
      Newbie
      2 years ago

      I can’t get Pandora or AllHeart to load

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for clarifying Lilbittexas,

        Have you tried the above steps we have recommended?

        Please let us know if it works for you.

        Regards,
        Janadee