Forum Discussion

Cmjbeb's avatar
Cmjbeb
Newbie
6 years ago

Unable to sign into Apple TV app

I have reset the app, uninstalled and reinstalled the Apple TV app and it still will not sign me in. If I choose mobile sign in it says verification failed. If I choose tv sign in it just spins and n...
briancsweet's avatar
briancsweet
Reel Rookie
6 years ago

I have the same problem on a new TCL 4K TV with Roku built in, from Costco. Uninstalling/resetting the app, signing in on mobile and TV fails.  Mobile sign on attempt produces the Verification Failed message, sign on via TV gets the forever spinning wheel.

I recently also bought a Roku Streaming Stick+ and the Apple TV sign in works fine there.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

darteaga66 usmarine4c Nsnsnsn 

Thanks for the post.

Please be aware that we are currently aware of a possible issue with signing into the Apple TV channel.

Please send me a PM with the following information:
-Roku device model number 
-Roku device serial number 
-OS system of Roku device (all 3 can be found in Settings > System > About)
-Channel version and build (found by selecting the channel and pressing the * button).


Thanks,
Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Hi everyone,

    Thanks for your patience regarding this issue.

    If you are currently experiencing an issue with the Apple TV channel, please now try removing the channel, restarting your device, then adding the channel back again. Please let me know if the issue is resolved for you now.

    Thanks,
    Danny

    • Cdalman's avatar
      Cdalman
      Reel Rookie
      6 years ago

      It worked!  Thank you!

      • darteaga66's avatar
        darteaga66
        Channel Surfer
        6 years ago

        Did the remove channel did a restart on the Roku downloaded the channel and it logged in just great using the sign into this TV option. 

    • KathyinMN's avatar
      KathyinMN
      Newbie
      4 years ago

      Hi. I see that this issue was being discussed in 2020 and in 2021 but not recently. I just got an Apple TV free trial today. I tried to add the channel but it would not accept my Apple ID password. I'm logged in on my Apple ID so I know it's correct. I did the Roku support chat. He had me delete the channel, restart my Roku device and reinstall Apple TV but there was no change. He says it's an Apple problem, not Roku. Please advise. Thanks!  

      • mward009's avatar
        mward009
        Channel Surfer
        4 years ago

        Hi KathyinMN, I understand your frustration! As I mentioned in my last post on this issue last year I didn't actually DO anything different. I did reach out to Apple and Roku, updated the software on the Roku device, removed and re-installed the app, none of those did the trick but one day the sign in worked! Unfortunately I can't provide any help because I don't know what changed! It is worth reaching out to Apple on it though. Good luck!

    • Janthefan's avatar
      Janthefan
      Newbie
      4 years ago

      I removed, restarted and added the Apple TV app. Still same thing. App asks for the Two-facor Auth. code. Apple tells me that the problem is the Roku is not sending the message for this to my phone as the Auth code was sent for my computer and for my phone no problem.

      What do I do now?

      • Z06's avatar
        Z06
        Roku Guru
        4 years ago

        Janthefan  Just scan the QR code. 

  • Strat123's avatar
    Strat123
    Newbie
    6 years ago

    Model: Roku7104X

    OS info: Roku OS 9.3.0

    Version: 5.0.05R101:6.0.0(roku4-5R101)

    Media Engine: 1.516.2:0.1.26-

    • Nickgabler's avatar
      Nickgabler
      Reel Rookie
      6 years ago

      Still unable to log in:

      7105X

      55S405

      9.3.0 build 4182-30

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Strat123 Nickgabler 

      Thanks for the post.

      Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

      Does this clear up the issue you are seeing?

      Thanks,
      Danny

      • Nickgabler's avatar
        Nickgabler
        Reel Rookie
        6 years ago

        unfortunately it does not clear up the issue on my Roku TV. 

        any other solutions?

        thank you !