Forum Discussion

mczimmy's avatar
mczimmy
Reel Rookie
2 years ago
Solved

Unable to remove Backdrops

called customer service to get some help removing backdrops or disabling it.  the person i spoke to first said it could not be removed,  then i asked if it could be disabled.  She said it could not b...
app feature
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hey everyone,

    We’ve noticed some of you want to turn off or remove the Roku Backdrops feature. Here’s how you can do it.

    Option 1: Removing the App

    1. Press Home on your Roku remote.
    2. Highlight Backdrops using the directional buttons.
    3. Press the Star (✩) button to open the options menu.
    4. Select “Remove app” and confirm.
    5. Restart your Roku to make sure the changes stick.

    Option 2: Disabling Backdrops

    1. Open the Backdrops app on your home screen.
    2. Go to Settings inside the app.
    3. Choose the option to disable Backdrops.

    Need more details? Check out this Roku Support FAQ: How to use Backdrops on your Roku streaming devices | Official Roku Support

    Still seeing Backdrops after that? No worries, just let us know below, and we’ll look into it.

    Thank you!
    Roku Community Team

Ggggggggggg's avatar
Ggggggggggg
Newbie
10 months ago

I HATE THIS BACKDROPS AND WILL NOT BE BUYING ANY MORE ROKU TVS IN FUTURE

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Hey Ggggggggggg.

    Thanks for joining us here in the Roku Community!

    We appreciate you sharing your feedback and experience with us. We apologize if this feature causes any inconveniences or trouble, and we're interested in looking into it. 

    Could you tell us more about your experience?

    • What are the difficulties or issues you've encountered with Backdrops? 
    • What specific Roku device/TV model do you have?
    • What are the troubleshooting steps you took in attempting to resolve the issue?
    • If possible, can you provide a photo of the exact behavior of it?

    Let's keep the conversation going, and let us know your thoughts!

    The Roku Community Team