unable to play YouTube app on TV also the cursor is not at all moving its frozen only on YouTube app

Hi shy3,

Welcome to the Roku Community!

Thank you for informing us about the issue with your frozen YouTube channel. We would like to investigate this matter further.

We would like to know the following:

• When did this issue start?
• Does it occur when launching the channel or during streaming?
• If during streaming, does it occur to all content inside the YouTube channel or to only one content?

We look forward to your response.

Cheers,
The Roku Community Team