Unable to play series and some movies on AMC+
Trying to watch a continuing series on AMC+ but all it does is jump right back to the same screen over and over again. Can get no farther than the play episode screen or blank screen ???
Forum Discussion
Yes, I preformed all troubleshooting steps provided. I am attaching a photo of what pops up after each episode and at times during a movie. Each time I need to back out of the Roku channel, go back in and hope it works. I’ve tried hitting “retry” several times and it does nothing. I know for a fact I am most likely the only person/device on AMC+. Possibly my son who is on vacation might be using it on his phone, but I doubt that.
Hi specksw,
A warm welcome here in the Roku community We want to gather more information about the issue you're running into. Can you please give us more details regarding the problem you're having so we can further assist you?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
Once we have this information, we'll be able to forward it to the appropriate Roku team for further investigation.
Thanks,
Anjelie
