Forum Discussion

sme68's avatar
sme68
Newbie
3 years ago

unable to open various stream channels

I need your help as I do not know how to correct the problem and I am missing being able to watch shows on my Roku.  When I go to Roku and try to open a channel I subscribe to such as Discovery+ ...
renojim's avatar
renojim
Community Streaming Expert
3 years ago

Start by restarting all of your network equipment (gateway/modem/router) and then your Roku device.

  • Vero1987's avatar
    Vero1987
    Newbie
    3 years ago

    I am unable to launch Paramount +, Hulu, Disney +, HBO Max on my 4 month old tv. I have no problem launching Netflix, Apple TV or other channels. When I click on the channel it take me to the home page and then it routes backs to Roku home. Please advise! It’s only a problem on this particular tv as and it wasn’t a problem before. 

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi Vero1987

      Thank you for the inquiry!

      There could be several reasons why you are unable to launch these streaming services on your Roku TV. Here are a few troubleshooting steps you can follow:

      • Ensure that your Roku TV is connected to the internet and the connection is stable.
      • Check to see if there are any software updates available for your Roku TV and update it if necessary.
      • Try uninstalling and reinstalling the channels that you are having trouble launching.
      • Restart your Roku TV and try launching the channels again.

      If you have followed the troubleshooting steps mentioned and are still unable to launch the streaming services on your Roku TV, there could be a few additional reasons why you are facing this issue. Here are a few things you can consider:
       

      • Check if your streaming service subscription is active and up to date.
      • Ensure that the streaming services you are trying to launch are available in your region.
      • If you are using a VPN, try disabling it and then launch the streaming services.
      • Some streaming services may have compatibility issues with certain Roku models, so check if the services you are trying to launch are compatible with your Roku TV.
      • If you have recently made changes to your router or network settings, try resetting them to their default settings and then check if the streaming services launch successfully.

      We hope it helps!


      Warm regards,
      Lianna