Forum Discussion

TheFitFireman_'s avatar
4 months ago

Unable to log in with the TV provider for NESN 360

I purchased a new Roku and when I open NESN 360 I’m trying to sign in with my TV provider. Only problem is when I click that it sends me to the NESN 360 login screen and when I put my tv login info it it’s telling me it’s invalid. It won’t even give me the option to choose my tv provider. Can anyone help? 

4 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    Roku has nothing to do with that. The app provider (NESN?) is responsible for how it functions and takes care of authentication matters.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert

      TheFitFireman_-

      The "Sign in with TV Provider" link sends you to a page that offers to send your Roku account email, to save you the trouble of entering it manually.

      If your NESN account is under a different email address than your Roku account, press "Use different email" instread of "Continue".

       

      • drauh3's avatar
        drauh3
        Newbie

        But what is my Roku account and my tv provider account use the same email address?  I have tried using my Roku password and I have tried using my tv provider password at this screen and still nothing works to connect