Forum Discussion

poisonsap's avatar
poisonsap
Newbie
2 years ago
Solved

Unable to get any apps to stream video

This past weekend I just switched out my old Roku for the streaming stick 4K on my Samsung TV. It worked great with all my apps for the first 2 days. Now all I can do is open the apps. When I try to navigate and play a video it just freezes.  I’ve tried Netflix, AppleTV, YouTubeTV, and Max. All failed to play anything before freezing.

I did the steps recommended around restarting the router and the device. Did nothing. I’m drawing a blank at things to try.

app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi poisonsap,

    Greetings from the Roku Community!

    Thanks for getting in touch and for sharing your report about the issue with multiple-channel playback on your Roku Streaming Stick. This problem may be related to how you are powering the device. If you are currently powering it directly from your TV, please try using a wall outlet or another power source with sufficient capacity, and then try again to see if that resolves the issue.

    Thanks,
    Rey

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi poisonsap,

    Greetings from the Roku Community!

    Thanks for getting in touch and for sharing your report about the issue with multiple-channel playback on your Roku Streaming Stick. This problem may be related to how you are powering the device. If you are currently powering it directly from your TV, please try using a wall outlet or another power source with sufficient capacity, and then try again to see if that resolves the issue.

    Thanks,
    Rey