Forum Discussion

Twoarc's avatar
Twoarc
Newbie
10 months ago

Ultra overheating and failure

I recently began getting overheating messages on my ultra. Now it has failed and won’t connect to the Internet. I keep it in a cool spot with airflow all around. I peeled back the rubber base, remove...
app playback
Drichter11's avatar
Drichter11
Reel Rookie
10 months ago

I’m having the same issue
It’s in an entertainment cabinet with three shelves and there’s no door so it’s open air

It’s been there for over two years. I find it odd since the environment hasn’t changed

It’s on the top shelf, by itself And not sitting on top of any other equipment

The device does not feel any hotter than normal and I have unplugged it and plugged it back in and that seems to fix it for a while

Do these devices have a life and do they need to be replaced periodically because I’ve had this Roku ultra probably four years now maybe a little less

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi Drichter11,

    Welcome to the Roku Community!

    Thank you for letting us know about your Roku Ultra overheating. We are more than happy to assist you with this issue.

    Before we proceed, we would like to gather the following details:

    • When did you start experiencing this issue?
    • Where did you plug in the power source of your Roku Ultra?
    • Was it plugged into the wall outlet or a power strip?

    Please keep us posted.

    Thanks,
    Riamie

    • Drichter11's avatar
      Drichter11
      Reel Rookie
      10 months ago

      I started noticing this approximately a week ago. 
      it is plugged into a Panamax MR4300 power conditioner and surge protector. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        10 months ago

        Hi Drichter11,

        Thank you for providing additional information regarding the issue with your Roku Ultra overheating.

        Please check the status of the light on your Roku Ultra. Additionally, we advise following these troubleshooting steps:

        1. Carefully unplug the power cable from your Roku player and allow it to cool down.
        2. Wait for at least 10 minutes to allow your Roku player to cool down.
        3. Once it has cooled down, plug the power cable into the wall outlet.

        If you still see the overheating message on your TV screen, or the Roku player shows a solid red light, then immediately unplug the power cable.

        For reference, you can visit our support article: What to do if the red light is on or you see a “Your device is overheating” message

        Please keep us posted.

        Regards,
        Riamie