Forum Discussion

Kaplnkabin's avatar
2 years ago

Ultra gets random green & red patches during playback

Is there a way to fix this issue? I am having the same problems but I’m not able to run out and buy a new tv. 

1 Reply

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi Kaplnkabin,

    Greetings from the Roku Community!
    We will be more than happy to take a closer look into this issue that you're having with the Roku Ultra, but we will need to gather more details. Can you please provide the following information below?

    • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
    • Could you send us a photo of your running issue?
    • When did the issue start?

    With detailed information, we will be able to assist you further.

    Thanks,

    John