Forum Discussion

jojokompressor's avatar
jojokompressor
Newbie
2 years ago
Solved

UFC channel locked out content

WE have the UFC channel for the fights. My husband is locked out of most of the fights he hass been watching??? how do we get through this?

content
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi jojokompressor,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the UFC channel. We're happy to assist and look into this. When did the issue start? Are there any specific error messages? Is this a stand-alone channel, or was the subscription through Roku?

    Additionally, we would recommend the basic troubleshooting sequence below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Please keep us posted.

    All the best,
    Janadee

3 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi jojokompressor,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the UFC channel. We're happy to assist and look into this. When did the issue start? Are there any specific error messages? Is this a stand-alone channel, or was the subscription through Roku?

    Additionally, we would recommend the basic troubleshooting sequence below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Please keep us posted.

    All the best,
    Janadee
    • WarRoc's avatar
      WarRoc
      Newbie
      2 months ago

      Nothing you suggested worked. The app cannot be removed either, so it can't be reinstalled. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Hey, WarRoc.

        Thanks for reaching out!

        Since this is a content issue within the app, it is best to contact the UFC channel support directly for further assistance. 

        We hope you'll start streaming soon!

        Roku Community Team