Forum Discussion

ysbobbi's avatar
ysbobbi
Channel Surfer
3 years ago
Solved

TV series Doc missing Season One Pilot Part 2

I have tried to contact Roku about this. The TV Series Doc starred Billy Ray Cyrus is streaming on the Roku channel. It is missing Season One Pilot Episode part 2. Roku support will not fix or escala...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi ysbobbi,

Welcome to the Roku Community!

Thanks for reaching out regarding the missing episode on The Roku Channel. I have passed along your details to the Roku team for further review. Rest assured once more information is available I'll be sure to update this Community thread.

Thanks for your patience regarding this issue.


Best regards,
Mary

Smclaug's avatar
Smclaug
Reel Rookie
3 years ago

I started watching this  today too and found these are missing episodes too:

Season 1 Episode 2

Season 2 Episodes 1, 18

Season 3 Episodes 7, 20

Season 4 Episode 13

  • MadameBlueberry's avatar
    MadameBlueberry
    Reel Rookie
    2 years ago

    Any update to this issue from anyone?  I knew of at least 3 missing episodes, but I see from reading these posts there are even more than that.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi MadameBlueberry,

      Greetings and welcome to the Roku Community!

      Let us help you with this, and we'll need additional information so we can have a better grasp of the issue's information. What specific episodes are missing on your end? Would you be so kind as to provide those details? This would help us confirm it on our end, and address this issue,

      Your response would be much appreciated.

      All the best,
      Kash

      • KPASCH5911's avatar
        KPASCH5911
        Channel Surfer
        2 years ago

        its really easy if you look at this whole thread it is spelled out for you

        Missing episodes

        Here's a list of all the episodes missing!

        S1 E2

        S2 E1

        S2 E18

        S3 E7

        S3 E20

        S4 E13

         

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Smclaug,

    Thanks for your first post in the Roku Community!

    We appreciate you bringing this to our attention and providing information regarding the missing episodes in the Doc series.

    Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. Rest assured once more information is available I'll be sure to update this Community thread.

    Thank you for your kind understanding regarding this issue.
     

     

    Best regards,
    Mary

    • KPASCH5911's avatar
      KPASCH5911
      Channel Surfer
      3 years ago

      You are also missing

      Season2 ep 1 & 18

      Season 3 ep 7 & 20

      Season 4 ep 13

       

      Please inform us of the solution

       

      Kathy

       

       

    • Smclaug's avatar
      Smclaug
      Reel Rookie
      3 years ago

      It's been 3 weeks, just wondering if there will be a solution soon and if the episodes will be uploaded?

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi mkatoma

        Thank you for the inquiry!

        To use the screencast feature from your Android If you're having trouble finding Season One Pilot Part 2 of the TV series Doc on Roku, here are a few steps you can take:

        • Check if the episode is available on another streaming platform: It's possible that the episode is available on another streaming platform, such as Amazon Prime Video or Hulu. Check those platforms to see if the episode is available there.
        • Check if the episode is available on a different device: Try using a different device, such as a laptop or a tablet, to see if the episode is available there. If it is, you can try casting the episode on your Roku device.

        We hope it helps!


        Warm regards,
        Lianna