Forum Discussion

ysbobbi's avatar
ysbobbi
Channel Surfer
3 years ago
Solved

TV series Doc missing Season One Pilot Part 2

I have tried to contact Roku about this. The TV Series Doc starred Billy Ray Cyrus is streaming on the Roku channel. It is missing Season One Pilot Episode part 2. Roku support will not fix or escala...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi ysbobbi,

Welcome to the Roku Community!

Thanks for reaching out regarding the missing episode on The Roku Channel. I have passed along your details to the Roku team for further review. Rest assured once more information is available I'll be sure to update this Community thread.

Thanks for your patience regarding this issue.


Best regards,
Mary

  • Smclaug's avatar
    Smclaug
    Reel Rookie
    3 years ago

    I started watching this  today too and found these are missing episodes too:

    Season 1 Episode 2

    Season 2 Episodes 1, 18

    Season 3 Episodes 7, 20

    Season 4 Episode 13

    • MadameBlueberry's avatar
      MadameBlueberry
      Reel Rookie
      2 years ago

      Any update to this issue from anyone?  I knew of at least 3 missing episodes, but I see from reading these posts there are even more than that.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi MadameBlueberry,

        Greetings and welcome to the Roku Community!

        Let us help you with this, and we'll need additional information so we can have a better grasp of the issue's information. What specific episodes are missing on your end? Would you be so kind as to provide those details? This would help us confirm it on our end, and address this issue,

        Your response would be much appreciated.

        All the best,
        Kash

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Smclaug,

      Thanks for your first post in the Roku Community!

      We appreciate you bringing this to our attention and providing information regarding the missing episodes in the Doc series.

      Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. Rest assured once more information is available I'll be sure to update this Community thread.

      Thank you for your kind understanding regarding this issue.
       

       

      Best regards,
      Mary

      • KPASCH5911's avatar
        KPASCH5911
        Channel Surfer
        3 years ago

        You are also missing

        Season2 ep 1 & 18

        Season 3 ep 7 & 20

        Season 4 ep 13

         

        Please inform us of the solution

         

        Kathy

         

         

  • Nana03's avatar
    Nana03
    Newbie
    3 years ago

    I was able to watch Doc yesterday. I went back in this AM it is gone. Along with the series Hazel. I am really bummed about it. I was only series 3.  Great show. Please add it back on.