Forum Discussion

hallscats's avatar
hallscats
Newbie
2 years ago
Solved

TV screen keeps going black

On CBS that plays on Paramont + just started going black and then coming back after a couple of minutes. Tried everything but it keeps doing it 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, hallscats

    Thanks for posting, and welcome to the Roku Community.

    We understand that you're having a channel playback issue, and we'd be more than glad to assist. Kindly follow the troubleshooting steps below.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    All the best,
    Kash

7 Replies

Replies have been turned off for this discussion
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, hallscats

    Thanks for posting, and welcome to the Roku Community.

    We understand that you're having a channel playback issue, and we'd be more than glad to assist. Kindly follow the troubleshooting steps below.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    All the best,
    Kash

    • ali1125's avatar
      ali1125
      Reel Rookie
      2 years ago

      Kash;  I have same issue with ROKU 3930 SE, it happens on all channels, even ROKU channel.  I watch Netflis, ROKU, and FreeVee.  Many times it even goes black while reloading.  Light on device goes out when this happens. Then starts blinking during reload. And solid on when loaded.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi ali1125,

        Thanks for posting here in the Roku Community!

        Have you tried restarting your Roku device to see if it helps? To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

        Please keep us posted if the issue persists.

        All the best,

        Chel