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Nick03's avatar
Nick03
Newbie
3 years ago

Tv not showing a picture when I go to play a movie and I don’t know why

Same issue, except I do have volume. I have a brand new roku express device i just purchased from Amazon. NOT refurbished and I've reset it several times. Still black when playing any shows or movies....

app playback
  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hello Nick03, 

    Thanks for reaching out to the Roku Community. 

    We are more than happy to help you get back streaming. To better understand the situation, we'd like to ask a few questions. Kindly provide with us the following:

    • Does the issue only occur on a specific channel or all channels on your Roku device?
    • Aside from the black screen, do you remember getting an error message or code?
    • What troubleshooting steps have you taken so far to try to resolve the issue?
    • Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? 

    Additionally, try taking a look here for more tips about troubleshooting to help you resolve the issue you are seeing: What to do if you cannot see the picture from your Roku® streaming player on your TV

    Keep us posted on what you find out. 


    Regards, 
    Nimfa