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jdubbb's avatar
jdubbb
Newbie
2 years ago

Tv keeps rewinding 15secs

Today my tv randomly started rewinding everything i try to watch on its own. I thought it was the remote so i took the batteries out and the tv was still doing it on its own. Its super frustrating as i have factory reset, went into recovery mode , changed outlets, and reset the tv many times. Yet it continues to rewind on its own. I can’t even type in usernames to login to stuff because it deletes something as soon as i type it!!! Has anyone else experienced this or can help

app playback

5 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.

    Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

    • 720710's avatar
      720710
      Newbie
      2 years ago

      I've rebooted, restarted My tv 4 times and keeps rewinding regardless

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi 720710,

        From the Roku community, welcome!

        We appreciate your communication and the troubleshooting work you did. We would appreciate additional information about what's happening and how to separate this case.

        Tell us, please.

        • When did you start seeing the issue occur?
        • Did you receive any updates that might be related to this?
        • Are you seeing this behavior all across the platform or in an isolated case on a specific channel?

        Please tell us more about this so that we can further assist you.

        Thanks,
        Rey

  • XM's avatar
    XM
    Newbie
    2 years ago

    Mine has been doing same thing did you get yours fixed?

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi XM,

      A warm welcome here at the Roku Community!

      We understand that you're having issues with your Roku device. We'd like to help.

      Could you provide us with the following details requested by RokuERey in the above post? We'd like to look closely into this. For initial troubleshooting steps, we would recommend a system restart on your device.

      Please let us know what you find out.

      All the best,
      Janadee