Forum Discussion

way2cool1's avatar
way2cool1
Newbie
3 years ago
Solved

Tv goes back to home page after a few hours

New to Roku; having same issue on all devices always goes to Home screen after several hours or freezing on Xfinity stream but bandwidth saver off; no timers/screensavers. Just want the bloody TV to play indefinitely without this annoying problem.

app playback
  • RokuAustin's avatar
    RokuAustin
    3 years ago

    Hi there!

    The XINIFTY channel has an "Are you still watching?" feature that pops up after a few hours. This is a channel-specific feature, please reach out to XFINITY directly to inquire if it's possible to turn off or to leave your feedback with the channel partner.

    Channels that offer their own "Are you still watching?" dialog box will not observe settings from disabling the Roku Bandwidth Saver option. It may not be possible to prevent the dialog from popping up and exiting the program.

    Thanks!

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi way2cool1,

    Thanks for your first post in the Roku Community!

    We're so sorry to hear about the issue with your Roku device and We will work with you to know what went wrong so we can assist you further and fix the issue. A few questions here to better understand what you're experiencing:

    1. Does the issue only occur on the Xfinity stream or all channels on your Roku device?
    2. if the issue only happens on one channel, remove any channel you observe this issue on from the Roku home screen. Then, restart your device. Once it loads up again, add the channel back once more and try playing content again. You can visit this Support article for detailed instructions on how to do it: How to resolve a channel playback issue | Official Roku Support
    3. What Roku model device are you using?
    4. How are you powering the Roku device?

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • way2cool1's avatar
      way2cool1
      Newbie
      3 years ago

      Mary,

      Thank you for your quick follow-up. It only happens when playing Xfinity streaming which I've removed the app, reinstalled it and went through time-consuming reauth with Comcast on all of our devices. Do not know if others behave same way as have not left any of them playing for long period like Xfinity,

      TCL TV with builit-in Roku/remote. Power on with Roku controller. Sometimes Xfinity randomly freezes on this set within 2-3hrs and must unplug AC from outlet and plug back in/turn on TV set as just powering off with Roku controller and turning back on doesn't seem to clear whatever caused the freeze or 'Try again'.

      Other sets in our home with Roku device/remote do not seem to freeze randomly when play Xfinity but they all revert to home screen or screensaver in about 4hrs if we enabled any of them on any set. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi way2cool1,

        Thanks for letting us know all that you've done. We appreciate the troubleshooting steps you've done so far to try to resolve the issue with Xfinity Stream.

        Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

        In addition, some channels and services can be restored by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now.

        We'd also recommend refreshing your home network connection by rebooting your wireless router and/or internet modem if you are experiencing an issue with a channel loading content.

        This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.


        Best regards,
        Mary

  • Iris11's avatar
    Iris11
    Reel Rookie
    3 years ago

    Hey did it work ? I have Roku onn. And the bandwidth is off and it’s still turning back to the Home Screen after hrs. I cannot seem to get it to stop doing this. 

    • RokuAustin's avatar
      RokuAustin
      Community Manager
      3 years ago

      Hi there!

      The XINIFTY channel has an "Are you still watching?" feature that pops up after a few hours. This is a channel-specific feature, please reach out to XFINITY directly to inquire if it's possible to turn off or to leave your feedback with the channel partner.

      Channels that offer their own "Are you still watching?" dialog box will not observe settings from disabling the Roku Bandwidth Saver option. It may not be possible to prevent the dialog from popping up and exiting the program.

      Thanks!